MotiveMinds Delivery Models
Platinum (Dedicated Onsite Support)
Pros:
- Immediate response and resolution to incidents
- Dedicated onsite resources
- Direct interaction with support team
- Customer driven priority setting for incident Vs enhancements
Cons
- Premium cost but effective
Gold (Dedicated Onsite Support)
Pros:
- Balanced and Economical
- SPOC for all the issues
- Effective response and resolution of issues
- Dedicated onsite resources on rational basis
- Customer driven priority setting
Cons
- Balanced Onsite consultants
Silver (Dedicated Offshore Support)
Pros:
- Reduced overhead costs
- SPOC for all the issues
- Focus on timely response and resolution to issues
- Dedicated offshore resources
- Weekly meetings; video conference with offshore team
- Your extended offshore team
Cons
- Only periodic visits onsite
Bronze (Shared Offshore Support)
Pros:
- Cost effective
- SPOC for all issues
- Response and resolution based on severity
- Weekly meetings; Video conferencing with support team
- Customer driven priority setting for incident Vs enhancements
Cons
- Shared talents will work for multiple clients and hence response might take longer
- No named resources
Importance Of Application Maintenance
In today’s global economy, uncertain economic conditions, rapid digitalization, greater consumer awareness and increase in competition, make it extremely challenging for companies to retain quality resources and invest in the supporting infrastructure that needs to be in place to support the operational needs of the business.
SAP is one of the most widely-used integrated IT systems in the world, which enables businesses to run their critical functions such as Finance, Human Resources, Supply Chain, Material Management, Sales and Marketing, Production etc. seamlessly. The popularity of this Enterprise Resource Planning (ERP) system can be attributed to its integration capabilities with third party systems, adaptability to a company’s specific requirements and a wide range of functionalities to support businesses in critical decision making.
A Trusted SAP support partner can help you overcome the below challenges
With the rising pace of changes in IT systems due to rapid digitalization and ever changing internal and external factors, companies require a strong ERP backbone. This will act as the solid foundation on which to build additional business models and channel layers. Thus, robustness and security of the system is extremely important to ensure confidentiality, integrity and agility. The latter is vital to making necessary system enhancements easily feasible.